Item Recovery

The Item Recovery system was introduced in July 2016 to help AJHQ return lost items to Jammers. It is used in certain circumstances when a Jammer falls victim to a scam or other incidents that may result in lost items. Prior to this system, AJHQ would return each item individually through Jam-A-Grams.

Limitations
When introduced on The Daily Explorer, AJHQ stated that this feature "is a One Time Only courtesy for an account and is done at our discretion." This means that not all scamming cases will be resolved by returning a Jammer's lost items. It was also stated that Headdresses and other items that have been declared "discontinued" or otherwise removed from the game would not be returned. Another limitation AJHQ imposed was to not return items for old scamming cases, but they did not clarify how recent the cases must be in order to have them returned.

Glitched Items
In the process of returning lost items, some Jammers have received "glitched" color variants (typically magenta) of the items that they lost or the wrong items altogether. In a YouTube video discussing the magenta "glitched" items, AJHQ commented: "It was a bug that occurred during an account fix CS was doing." and " We currently do not intend on removing it from the game.﻿"

Trivia

 * There was initially a glitch with the item recovery system where Jam-A-Grams sent with a particular card would result in their gift being sent through the item recovery system instead of the normal gifting system.
 * Despite AJHQ's claims that they would not return Headdresses, some Jammers had their Headdresses returned in March 2017 when a game exploit in the Trading system was abused by others to steal them.
 * In an Instagram post, AJHQ clarified that many of the magenta items were a result of glitches while they were "fixing an account issue".
 * Some of the items that now have new variants in circulation as a result of glitches in this system are Candy Cane Socks, Cat Ears, Jamaaliday Scarf, Rare Spiked Collar, and Rare Spiked Wristband.
 * Some items have been purposely released in a solid magenta color since the glitched variants started appearing, for example: the Rare Custom Top Hat, Magenta Spiked Collar, and Magenta Spiked Wristband were all sold in stores.
 * Some magenta "glitched" variants were obtained by other means. For example, the Message In A Bottle event had a glitch where some Jammers received a magenta Sheep Cloak and the Shiveer Shoppe had a glitch where it sold a solid magenta Furry Hat for a limited time before it was corrected.